Welcome to topsedealstore.com! This Shipping Agreement (hereinafter referred to as the “Agreement”) outlines the terms and conditions under which shipping services are provided to customers (hereinafter referred to as “you” or “Buyer”) by topsedealstore.com (hereinafter referred to as “we,” “us,” or “Seller”). By placing an order on our website, you agree to the following terms and conditions regarding the shipping of your products.

1. Order Processing and Handling Time

  • Order Confirmation and Payment: After placing an order, you will receive an email confirming that your order has been received. Please ensure that all payment details are correct to avoid delays.
  • Order Processing: Orders are processed within 1-3 business days after successful payment, unless stated otherwise. This period may vary based on the product availability, your location, and the chosen shipping method.
  • Shipping Notification: Once your order has been shipped, we will notify you via email, providing you with tracking information and an estimated delivery date. You can track your package through the courier’s tracking system.

2. Shipping Methods and Estimated Delivery Times

  • Standard Shipping: The estimated delivery time for standard shipping within the European Union is typically between 3-7 business days, depending on your location.
  • Expedited Shipping: If you select expedited shipping, your order will be processed and delivered within 1-3 business days. Expedited shipping is available for most European countries and certain international locations.
  • International Shipping: For shipments outside the European Union, delivery time typically ranges from 7-15 business days, depending on the destination country and chosen shipping method.

Note: Shipping times may be affected by public holidays, weather conditions, customs procedures, and other unforeseen factors.

3. Shipping Fees

  • Free Shipping Offer: We offer free standard shipping for orders over 50 usd within the USA. For orders under 50 usd, standard shipping fees will be calculated based on the weight and destination of the items.
  • Domestic Shipping Fees (EU Orders): Shipping fees are calculated and displayed during the checkout process. You will be notified of any shipping costs before completing your purchase.
  • International Shipping Fees (Non-EU Orders): For orders shipped outside of the European Union, the shipping fees are determined based on the destination and weight of the items. The fees will be calculated and displayed at checkout.
  • Free Shipping for International Orders: Free international shipping is not offered, but discounted shipping may be available during promotional periods. Check for current offers before completing your order.

4. Shipping Address and Accuracy

  • You are responsible for providing accurate and complete shipping information when placing your order. This includes the correct street address, city, postal code, country, and contact information.
  • Address Issues: If the shipping address is incorrect or incomplete, we are not liable for delays or non-delivery. Any extra charges to correct the address or resend the package will be borne by the Buyer.
  • Undeliverable Packages: If the carrier cannot deliver the package due to an incorrect address, refusal to accept the package, or any other reason, the Buyer is responsible for the return shipping fees, customs duties, and any additional costs.

5. Shipping Times, Delays, and Force Majeure

  • Shipping Delays: We aim to deliver your order as quickly as possible; however, delays may occur due to factors beyond our control, such as natural disasters, strikes, weather conditions, or delays at customs.
  • Customs Clearance: For international orders, customs procedures may delay delivery. The Buyer is responsible for any customs duties or taxes imposed by the destination country.
  • Force Majeure: We are not responsible for delays caused by unforeseen events or circumstances beyond our control, including but not limited to natural disasters, pandemics, strikes, or government restrictions.

6. Damaged, Lost, or Missing Packages

  • Damaged Packages: If your package arrives damaged, you must report it to us within 14 days of receipt. You can contact our customer service team via email and provide photographic evidence of the damage. We will assist in either replacing the item or offering a refund, depending on the situation.
  • Lost Packages: If your package is lost in transit, we will work with the courier company to investigate and locate the shipment. If the package cannot be recovered, we will either replace the items or provide a refund. You must inform us within 14 days of receiving the shipping notification if the package does not arrive.
  • Missing Items: If items are missing from your package, please contact our customer service team immediately. We will investigate the issue and, if necessary, send a replacement or process a refund.

7. Return and Refund Policy

In accordance with European Union consumer protection laws, you have the right to return your product within 14 days of receiving it.

  • Return Conditions: Items must be unused, unwashed, and in their original packaging with all labels intact. The item should be in a resellable condition.
  • Return Process: To initiate a return, please contact us via email at [email protected]. We will provide you with a return authorization number and instructions for returning the product.
  • Return Shipping Fees: You are responsible for the return shipping costs unless the item is defective, damaged, or incorrect. In the case of faulty or incorrect items, we will cover the return shipping costs.
  • Refund Processing: Once we receive your returned item and confirm it meets our return policy, we will process your refund. Refunds will be issued to the original payment method within 14 days of receiving the returned product.

8. Customs Duties and Taxes (for International Orders)

  • Customs Duties: Orders shipped outside the European Union may be subject to customs duties, VAT, or other taxes imposed by the destination country. These additional charges are the responsibility of the Buyer.
  • Customs Clearance: Delays or complications at customs may affect delivery times, and any customs fees or taxes imposed by the destination country are payable by the Buyer.
  • Refused Shipments: If an order is refused by customs or the recipient, the Buyer will be responsible for any additional shipping charges, taxes, and customs duties. The Buyer will also be responsible for the cost of returning the package to topsedealstore.com.

9. Shipping Liability

  • Delivery Risk: Once a package is handed over to the courier, the risk of loss or damage during transit is transferred to the Buyer. We will assist with filing claims with the courier if necessary.
  • Tracking Information: We provide tracking details for all shipments, and it is your responsibility to track the shipment and follow up with the courier if there are any issues.
  • Lost or Damaged Shipments: If a shipment is lost or damaged, please contact us immediately, and we will work with the courier to resolve the issue.

10. Dispute Resolution

  • Applicable Law: This Agreement is governed by the laws of USA, and any disputes will be resolved in the courts located in USA.
  • Mediation: We encourage you to contact us directly to resolve any disputes or concerns. If we cannot resolve the issue through direct communication, you may file a complaint with the relevant authorities in your country.

11. Changes to this Shipping Agreement

  • We reserve the right to amend or update this Shipping Agreement at any time. Any changes will be posted on our website and will take effect immediately upon publication.
  • It is your responsibility to review the terms of this Agreement periodically. Your continued use of the site or purchases made after any changes are posted constitutes your acceptance of the updated terms.

12. Contact Information

If you have any questions about shipping, returns, or our services, please contact us:

  • Customer Service Email: [email protected]
  • Customer Service Phone: +852 91774381
  • Company Address: Room 1204 Building A Zhonghuan International Plaza Intersection of Lin CN

Appendix: Consumer Rights and Cooling-Off Period

Under European Union consumer laws, you have the right to:

  • Cooling-Off Period: You have the right to return the product within 14 days of receiving it, without giving any reason.
  • Full Refund: If you return a product in accordance with the return policy, you are entitled to a full refund of the product price (excluding return shipping costs, unless the item is defective).
  • No Reason Required: You do not need to provide a reason for the return within the cooling-off period.